POLICIES
Terms & Conditions
- A non refundable deposit is required to secure your
Important Information Before Your Appointment
To ensure the best possible results and experience, please take a moment to read through the following guidelines before your visit:
Pre-Treatment Requirements
• Please avoid using any retinols or exfoliants for at least 7 days before your appointment.
• Laser treatments, semi-permanent makeup, Botox, and fillers must be avoided for at least 2 weeks prior to treatment.
• If you bleach your skin, we cannot proceed with treatment. You will be turned away, and your payment will be forfeited.
New Clients
We highly recommend starting with a new client consultation and skin scan/treatment. This gives us the opportunity to connect, understand your goals, and set realistic expectations. While not mandatory, it is strongly encouraged.
Lateness, Cancellations & No-Shows
• A grace period of 10 minutes is allowed. If you arrive more than 10 minutes late, your appointment will be cancelled in order to stay on schedule.
• No-shows with no communication will be charged the full treatment fee.
• Cancellations made with less than 24 hours’ notice will incur charge.
• Deposits are non-refundable under all circumstances.
• We kindly ask that you do not bring guests to your appointment.
Booking Policy
If you book without reading the requirements (e.g. age restrictions) and choose to cancel on the same day the booking is made, a £15 admin fee will apply.
By booking with us, you are confirming that you agree to all terms, conditions, cancellation, and rescheduling policies stated above.
We look forward to welcoming you.
- When booking for someone else, provide the recipient's details and ensure they fill out the consent form. Treatments and loyalty rewards are non-transferable and for individual use only. Loyalty card discounts are redeemable only by the cardholder and do not expire.
- Mistreatment of staff will not be tolerated and will result in permanent penalisation, appointment cancellations, and no refunds, with potential prosecution.
*Faded Skin LTD reserves the right to adjust the time, ingredients, prices, and products of services up until full payment for your treatment.*
Refund Policy
- All deposits are non-refundable.
Cancellations or refund requests will not be accepted once full payment has been made for single treatments or packages. You may, however, reschedule.
If you have purchased a package, you may not cancel and request a refund midway completing the course. All sales are final.
If you are offered the option to reschedule or cancel due to an error on our end and you choose to reschedule, deposits become non-refundable again once you agree to proceed with rescheduling.
- Due to the nature of the services there are no refunds. We can compensate in some unique circumstances, however this is done at the discretion of manager/CEO.